Frequently Asked Questions
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Tickets can be purchased through ticket agencies such as Stagecrowd.

The serial code may be displayed when you log in to the site where you purchased the ticket. Or, please contact the ticket agency site where you purchased.

Please contact the site where you purchased ticket.

Smartphones and tablets running Android 5 and above and iOS 14.1 and above. Depending on the specifications of your device, such as insufficient memory capacity, video may not play properly.

A fast and stable internet environment is required to use this service. If you are using a cell phone or mobile Wi-Fi data connection, please check the plan you are using carefully before watching the service. Please make sure that there are no obstructions between the wireless router or access point and the viewing device. Please try “Viewing Test” in advance on the My 360 Reality Audio Live Web Site. Please note that the “Viewing Test" does not guarantee that your viewing environment is stable. Even if there are no problems with your device's performance or connection speed test, the picture quality may be degraded or the video may be interrupted during viewing, depending on your environment, such as your residential area, time zone, and the network path of your internet connection.

Content cannot be recorded.

Playback may not start or resume depending on the communication environment. It is recommended that you watch the video under a stable high-speed Internet communication environment of 10Mbps or more downstream at all times.

Restarting the application may improve . Please check again after restarting to see if viewing is possible.

If you are using Bluetooth headphones for viewing, sound may break up depending on the state of the connection. Please contact the headphone manufacturer you are using.

360 Reality Audio is an immersive music experience that uses Sony‘s 360 Spatial Sound technology. Individual sounds such as vocals, chorus, piano, guitar, bass and even sounds of the live audience can be placed in a 360 spherical sound field, giving artists and creators a new way to express their creativity. Click here for more information.